Facebook Ad Account Disabled Due to Unusual Activity: How to Resolve?

In recent days, many digital marketers around the world are facing this issue. I know you haven’t received a proper solution from Facebook chat support. The most common reason for an account disablement is flagged unusual activity, which can occur for a variety of reasons. Here you can find the reasons for your account blocking and follow the steps provided in this article for an easy solution.

Common Reasons:

1. Recharging Account from a Different Location (Country) If you recharged your ad account from a country other than the usual one, Facebook might see this as suspicious behaviour.

2. Using a VPN While Recharging Your Ad Account Accessing your account through a VPN will change your IP address, which may appear unusual to Facebook’s security systems.

3. Using a Credit Card from a Different Country Using a credit card issued in a country different from the one associated with your account can trigger an alert for unusual activity.

4. Changing Payment Methods Frequently Using different payment methods for each transaction or frequently changing payment methods can be seen as suspicious activity.

5. Multiple People Trying to Pay at the Same Time If multiple people attempt to make payments on the same account simultaneously, it might be flagged as unusual activity.

6. Facebook’s Internal Bug Occasionally, the problem may stem from an internal bug within Facebook’s system rather than anything related to your account’s activity.

Steps to Resolve the Issue

If your Facebook ad account has been disabled due to unusual activity, follow these steps to address the issue:

1. Raise a Ticket on Meta Business Chat Support

(Chat Support Screenshots)

1. Access Facebook Business Support: Visit the Facebook Business Help Center.

2. Select Support Option: Click on “Support” and choose “Contact Support” or “Chat with a Representative. ”

3. Describe the Problem: Clearly explain the situation , including any recent changes to payment methods and the issues you are facing. If you have identified why your account was blocked on Facebook, mention the reason to the executive.

4. Submit the Request: Follow the instructions from the chat support team to submit your support ticket. Please provide the information they request during the official chat support session

(Do not share any documents via WhatsApp or email, Lots of scammers waiting outside to cheat you.)

2. Submit Review Documents on the Account Quality Review Page

1. Go to Account Quality: Navigate to the Account Quality page on Facebook.

2. Click on “Request Review”: Look for the option to request a review of your account status. (If you do not find your issue here, go to the Billing page for further assistance.)

3. Submit Required Documents: Provide the necessary documents to verify your identity and the legitimacy of your account activity.

4. Explain Your Issues: Clearly explain what actions you have taken and why you believe the block happened. Providing a detailed explanation helps the support team resolve the issue more effectively.

( Facebook Provided Form to Submit Our Details )

(Screenshot from Meta Support Email about Submitting the above mentioned form)

This process helps Facebook verify that changes in payment methods or locations are legitimate and not indicative of fraudulent activity.

3. Follow Up with Support

1. Monitor Response: Responses from Facebook may not always be immediate. Be prepared to follow-up multiple times if necessary.

2. Don’t Give up: If the initial response does not resolve the problem, don’t hesitate to reach out again. Wait for up to two days after raising the ticket for a response. If you don’t receive a solution within this time frame, perform a follow-up from support Inbox Page.

3. Don’t waste time: Don’t wait too long before following up. Extended delays may affect the recovery of your account.

(Support Inbox Page Shows all our support cases and responses)

Being consistent and determined will increase your chances of resolving the issue effectively.

Personal Experience

I faced these issues with multiple accounts simultaneously. I have followed up for each account, and three accounts were successfully recovered. However, one account remains disabled over the past two months. I have not given up and continue to actively follow up with support tickets.

By maintaining consistent follow-up and not losing hope, you increase your chances of eventually resolving the issue.